ArtHome CRM Terms of Service
1. Provider and service
These Terms govern access to and use of ArtHome CRM and the Instagram messaging integration operated through the Meta application ArtHome Inbox - Smiling, proprietary software developed, owned and operated by SMILING ATMOSPHERE – LDA, NIPC 517944596, with registered office at Rua Capitão Salgueiro Maia, nº 3, 2925-228 Azeitão, Setúbal, Portugal ("Smiling Atmosphere", "we", "us" or "our"). Contact: admin@smilingatmosphere.pt.
In these Terms, "Service" means ArtHome CRM, its authorized user interfaces, connected Instagram messaging and comment functions, Meta Lead Ads and Conversions API functions where separately enabled, and related support and server-side integrations.
2. Authorized business service
The Service is a restricted business service. It is not a public consumer account service. Access is available only to organizations and individuals authorized by Smiling Atmosphere or an approved business customer. Additional commercial, support, data-processing or service-level terms may apply under a separate written agreement.
3. Acceptance and authority
A person who accesses the Service, connects a Meta or Instagram asset or accepts these Terms on behalf of an organization confirms that the person has authority to act for that organization. If the person does not have that authority or does not agree to these Terms, the person must not access the Service or connect the asset.
4. Accounts and security
Users must provide accurate account information, keep credentials confidential, use individual accounts, follow multi-factor authentication requirements where enabled and notify us promptly of suspected unauthorized access. The organization that requested an account is responsible for promptly updating or removing access when a person changes role or leaves.
Users must not disclose passwords, access tokens, app secrets, webhook verification values or confidential data through ordinary messages, notes or unsecured channels.
5. Connected Meta and Instagram assets
A professional Instagram account or other Meta business asset may be connected only by a person with the required authority and platform permissions. The business customer is responsible for confirming that the correct account, branch and organization are connected and for removing access when the connection is no longer required.
The Service may request permissions needed to identify the connected professional account, manage Instagram messages and manage comments where enabled. The relevant permissions may include instagram_business_basic, instagram_business_manage_messages and instagram_business_manage_comments. Granting a permission does not authorize use beyond the functions described in the Service and the Privacy Policy.
6. Instagram messaging functions
The Service may receive webhook events and message data from a connected professional Instagram account, display conversations to authorized users, route conversations to a branch or user and send replies on behalf of the connected account. Functionality depends on Meta's APIs, the permissions granted, the person's interaction with the connected account and Meta's current messaging rules.
The business customer controls the content of its replies and remains responsible for ensuring that customer communications are accurate, lawful and appropriate. Users must comply with applicable response windows, rate limits, promotional-message restrictions and other Meta requirements. The Service must not be used to send spam, misleading communications or messages to people where the platform does not permit the communication.
7. Comment management
Where enabled, authorized users may view, reply to, hide or otherwise manage comments through the functions permitted by Meta. Users must not remove criticism merely to mislead the public, impersonate another person, publish unlawful content or use comment data for an unrelated purpose. Actions taken in ArtHome CRM may also affect the connected Instagram account and may be visible publicly.
8. Permitted use
Users may use the Service only for lawful business purposes within their assigned role, including receiving and responding to customer communications, managing comments where enabled, lead management, sales and branch workflow, scheduling, customer follow-up, reporting and approved integrations. Users may access only the organizations, branches, conversations, records and functions they are authorized to use.
9. Prohibited use
Users must not:
- access another user's account or any organization, branch, conversation or record without authorization;
- bypass security, permissions, rate limits or platform restrictions;
- connect an Instagram account or Meta asset without authority;
- scrape, copy, export or combine data without a lawful purpose and appropriate authority;
- send spam, deceptive messages, unlawful marketing or content that violates Meta rules;
- use messages, comments or profile data for surveillance, discrimination or prohibited eligibility decisions;
- sell Meta Platform Data or use it for an unrelated advertising profile;
- store passwords, payment-card details, access tokens or unnecessary sensitive information in messages, notes or free-text fields;
- upload malware, probe for vulnerabilities or interfere with availability;
- reverse engineer the Service except where applicable law cannot prohibit it; or
- use the Service in violation of law, Meta terms, these Terms or a controller's documented instructions.
10. Customer data and responsibilities
The business customer remains responsible for the lawfulness, accuracy and instructions governing data it enters or connects to the Service; for providing privacy notices and obtaining permissions or consent where required; for defining who may access each account or branch; for the content and timing of its communications; and for responding to individuals' requests as controller.
The business customer must use proportionate collection practices and must not ask individuals to send unnecessary sensitive data through Instagram or the CRM. Smiling Atmosphere processes customer-controlled data as described in the applicable data processing agreement and Privacy Policy.
11. Privacy and deletion
Personal data is processed as described in the ArtHome CRM Privacy Policy at https://smilingatmosphere.pt/arthome-crm/privacy-policy/. Instructions for requesting deletion are available at https://smilingatmosphere.pt/arthome-crm/data-deletion/.
Removing or disconnecting an Instagram authorization stops future API access under that authorization but does not necessarily delete records already stored in the Service. A separate deletion request may be required. On termination, customer data is returned, deleted or retained in accordance with the applicable agreement, controller instructions, legal obligations and retention schedule.
12. Meta integrations
Meta integrations are optional and require appropriate authorization to the relevant business assets. Functionality may include professional-account identification, Instagram messaging, comment management, lead notifications, form responses, advertising context and selected lead-status events through Meta APIs.
Users must comply with Meta Platform Terms, applicable developer policies, Instagram terms and all restrictions presented during authorization. Smiling Atmosphere does not control Meta availability, review decisions, permissions, API changes, messaging windows, account restrictions or removal of platform functionality.
13. Third-party services
The Service relies on third-party infrastructure and platform services, including Meta services. Third-party services may have their own terms, privacy notices, availability commitments and technical limits. A user's separate relationship with Meta or another third party is governed by that provider's terms.
14. Intellectual property
ArtHome CRM, including its software, architecture, interface, documentation and associated materials, is owned by Smiling Atmosphere or its licensors and is protected by applicable intellectual-property law. Subject to the applicable agreement, authorized users receive a limited, non-exclusive, non-transferable and revocable right to use the Service during the authorized period. No ownership rights are transferred. Third-party names, logos and content remain the property of their respective owners.
15. Feedback
If a user provides product feedback, Smiling Atmosphere may use it to improve the Service without restriction or payment, provided that this does not grant us a right to use the user's confidential information or personal data for unrelated purposes.
16. Availability and changes
We aim to maintain a reliable Service but do not guarantee uninterrupted availability. Maintenance, security events, internet failures, third-party outages, expired or revoked permissions and changes to law or APIs may affect the Service. We may update functionality, security controls and integrations. Material changes that affect contracted use will be handled under the applicable agreement.
17. Confidentiality and security
Each party must protect confidential information it receives and use it only for the agreed purpose. Users must follow security instructions and must not disclose access tokens, app secrets, passwords or confidential data. A suspected security incident, unauthorized access or incorrect account connection must be reported promptly through the ArtHome CRM Security page at https://smilingatmosphere.pt/arthome-crm/security/ or to the contact address below.
18. Fees purchases and refunds
The Service does not currently offer public self-service purchasing through this website. Fees, payment terms, renewals, cancellation and any refund rights are governed by the applicable order form or written commercial agreement. A separate refund page for other services does not apply to ArtHome CRM. If public paid plans are introduced, a dedicated billing and refund policy must be published before checkout is enabled.
19. Suspension and termination
We may suspend or restrict access where necessary to address a security risk, unauthorized asset connection, non-payment under an applicable agreement, unlawful use, material breach, a Meta requirement or risk to the Service or third-party systems. Where reasonably possible, we will give notice and an opportunity to address the issue, unless immediate action is required for security, legal or platform-compliance reasons.
On termination, user access ends and connected authorizations may be revoked. Data is returned, deleted or retained in accordance with the applicable agreement, controller instructions, legal obligations and the Privacy Policy.
20. Disclaimers and liability
To the extent permitted by law, the Service is provided on an "as available" basis and third-party integrations are subject to their providers. We do not guarantee that Meta will approve an application, maintain a permission, deliver every webhook without delay or keep an API or feature unchanged. Nothing in these Terms excludes mandatory rights or liability that cannot lawfully be excluded.
Liability is governed by the applicable written commercial agreement and mandatory law. Nothing in these Terms limits or excludes liability where limitation or exclusion is prohibited by law.
21. Governing law and disputes
Unless a written agreement states otherwise and subject to mandatory law, these Terms are governed by the laws of Portugal. The parties should first attempt in good faith to resolve a dispute through the contacts specified in the applicable agreement. Jurisdiction and venue are determined by the applicable written agreement and mandatory law.
22. Changes
We may update these Terms when the Service, Meta requirements or applicable law changes. We will publish the updated date and provide additional notice where required by law or contract. Continued use after the effective date is subject to the updated Terms, except where express acceptance is required.
23. Contact
SMILING ATMOSPHERE – LDA
NIPC 517944596
Rua Capitão Salgueiro Maia, nº 3, 2925-228 Azeitão, Setúbal, Portugal
Email: admin@smilingatmosphere.pt
Website: https://smilingatmosphere.pt