Data Deletion

How to request deletion

You may request deletion of personal data associated with ArtHome CRM by emailing admin@smilingatmosphere.pt with the subject "ArtHome CRM Data Deletion Request". If your data was provided to an ArtHome business customer, identify the relevant branch or organization so that we can route the request to the correct controller. Do not send passwords, access tokens or payment-card details.

What to include

Please include your name, the email address or telephone number likely used in the lead form or CRM, the relevant ArtHome branch or organization if known, and a short description of the data or account concerned. We may request proportionate information to verify identity and prevent unauthorized deletion.

Meta deletion requests

Where available, you may also go to Facebook Settings & Privacy, Settings, Apps and Websites, select the relevant app and submit a deletion request. Meta may send a signed request to our deletion callback. We will create a confirmation code and provide a status link.

What happens next

We will locate the relevant records, notify the appropriate controller where required, restrict processing while the request is assessed when appropriate, delete or anonymize data that is no longer required, and record completion. We respond within one month as required by GDPR. If a request is complex, the period may be extended by up to two additional months, and we will explain the extension within the first month.

Possible exceptions

We may retain limited information where required by law, necessary to establish or defend legal claims, needed to protect security, or required to demonstrate that a request was handled. We will explain any lawful refusal or limitation.

Contact

SMILING ATMOSPHERE – LDA
NIPC 517944596
Rua Capitão Salgueiro Maia, nº 3
2925-228 Azeitão, Setúbal, Portugal
Email: admin@smilingatmosphere.pt
Privacy Policy: https://smilingatmosphere.pt/arthome-crm/privacy-policy/